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Frequently Asked Questions
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Quick Questions:
Q. Where can I see your Terms and Conditions?
A. Right here.
Q. I've seen a product cheaper in Japan, Can you match it?
A. Our pricing structure includes all hidden costs which are not accounted for by Japanese retailers when bringing products into New Zealand. Japanese retails do not know about, nor care about local customs duties, port fees and taxes. They only charge you how much it costs 'them' to send it to your door. Therefore, the following should be used as a guide when comparing prices from overseas:
Shipping costs roughly $25 / kg, and New Zealand Customs will charge you 10% customs duty and 12.5% GST on the combined shipping and part cost. Further to this, Customs charges a NZ$25 transaction fee and you must use a Broker to clear your item in Customs, which costs NZ$90. Japanese banks also charge for International deposits - usually NZ$20 - and your bank will charge for an International Money Transfer - typically NZ$25. If you use Paypal or a Credit Card service overseas, companies will often add a percent (typically 4%) to the order total. Shipping within New Zealand is relatively cheap - but it all adds up - so budget for 2.5% of the cost of the part for local shipping (NZ$25).
A NZ$1000 part at 10kg's would cost roughly $1670 once landed in New Zealand. However, if you are using ocean freight there are more costs! When the part reaches a New Zealand port you will be charged handling fees ($45 per meter square), disbursement fees, unloading costs, bio-security fees, Electronic Customs fees and storage / security / MAF fees. A typical aftermarket car bumper would attract an extra NZ$150 in charges, bumping the previous NZ$1670 cost up to over NZ$1820 - an 80% price increase. It's a hassle isn't it - which is why we do all the running around for you.
We also back factory mechanical warranties where applicable - International purchases do not come with a warranty nor do they come with a failsafe return if the brand overseas has made a mistake with the order. Further, you run the risk of being sold fake products or the company failing to deliver on their end of the contract.
For further information relating to customs fees, please visit the New Zealand Customs web site.
Q. Can you do my team/club/group a deal on multiple items?
A. Yes! Just email us your request! We don't bite.
Q. I see you do not stock XYZ's products. Is all hope lost?
A. Not at all! We welcome demands for new products and you can use our Brand Request facility to ask for a new brand to be listed. However, Fortyone Automotive has a great reputation for stocking and supplying only quality, authentic products where we can achieve official dealer status. This is because we can offer you proper warranties, pass on official information and keep everything legal. As a result we always perform an investigation into the requested brand to see whether or not they will benefit our clients. This can take up to 2 months.
There are other factors to take into consideration - for example the manufacturer may have an existing dealer or distributor here already. In this case, it becomes uneconomical to pursue stocking that brand because you simply pay the middleman to bring them in to the country - a fee we simply do not want to pass on to our clients. That is why we buy direct from the manufacturers - to save you time, stress and money.
Q. Come on, what are the chances of actually getting sponsorship?
A. In a typical week, we receive 2 or 3 sponsorship requests from many different people and/or groups. The vast majority of these people have very loose plans with regards to their car and/or event, and simply want parts at a discount rate in return for placing a sticker on their car.
We are very interested in sponsoring cars and events - but only in a professional capacity. You can still receive discounts on product prices when buying in bulk, however if you wish to submit a sponsorship request, please detail every little aspect as to why you think you deserve it. We appreciate it when you highlight build plans, event attendance (past and future), results and what you believe a sponsorship partnership could mean to you. To date we sponsor 4 cars either in full or as a subsidised package. We also plan months in advance, if you have a great project, but a tight time frame, it may not be suitable for us to offer any sponsorship because of other sponsorship deals.
Q. What shipping services do you use?
A. At checkout we give you the choice as to which shipping service per part you wish to use. Various options using different international carriers are listed in drop down boxes when you proceed to the final checkout page. These select the service to be used, and in no way illustrate the total delivery time frame of the product. We prefer to use EMS (Japan) or USPS (USA) as both services are tracked, timely and insured. Every service is insured. We recommend you use these two services if possible.
The following details each service options:
EMS - Priority Air Freight, which means boxes get on the very next available plane to New Zealand (or to your country if ordering from overseas). Therefore once ready to ship, a part can generally only be delayed by 1-2 days prior to transit, and takes 1-2 days in the air. Quickest but most expensive option.
SAL - Another air freight option from Japan. Boxes are loaded into free space on planes only, and are bumped off planes if EMS boxes arrive first. Therefore in off-peak seasons (March - October) boxes can and do arrive at the same speed as EMS boxes for less cost, but during peak season (November - February) boxes can take 1-3 weeks longer than EMS. Tracking optional but insured.
Japan Post - An economical ocean freight service where the boxes are sent via Ocean to New Zealand. Typical transit is 3-6 weeks depending on vessel path. Boxes leave within a week of being collected by Japan Post. Untracked, but insured.
Container Freight - Every 3-4 months we bring over containers from Japan filled with oversized parts, bulk orders and customer orders. This is by far the cheapest option to ship either heavy or oversized items, in some instances shedding half of the cost of the part (i.e. Brake Rotors, Body kit items and so on). Insured.
Oversized Freight - All Japan Post and USPS services have size limits (called Volumetric limits) on parts that can be sent. Typically, anything over 1.5 meters, or 30kg from Japan is considered oversized while 1.2 meters and 25kg is the limit from the USA. Items over this size can be shipped via air freight however the cost is significant. Always insured, 2-7 days transit.
USPS - Our preferred choice from the USA because it is insured, tracked and supported quickly. Priority service and normally a 2-7 day transit depending on origin but uses any number of airlines for transport, not just their own carriers.
Fedex - An alternative air freight option using their own carriers, which can slow delivery if there are no scheduled flights to New Zealand and therefore can be slower than USPS. Slightly more expensive but insured and tracked.
DHL - The same as Fedex but through DHL, who is well supported in New Zealand. Insured and tracked.
If your company uses the above carriers we can drop-ship to your pick up point for a small fee. Please ask prior to ordering.
For further details on shipping, timeframes, quotes and more, please see our Terms and Conditions.
Q. How does the order process work?
A. As you submit your order to us we kick off the order process with the brands overseas. Usually, within 2 days of you submitting the order we will confirm the order with the brands overseas and settle the account immediately. This ensures that the brands overseas have an instant obligation to meet our order needs. Companies that use accounts and pay (for example) on the 21st of each month often struggle to complete orders because there is no obligation for the brands overseas to deliver in a timely manner. This is also why our checkout system and our Terms and Conditions ensures you double check your order as changing orders is often impossible once submitted overseas - especially if items are made to order - as the manufacturers will not stop production for order mistakes.
Once the order items are made and assembled together the order is shipped either to us in Japan (oversized items) or direct to us in New Zealand. The items come to us first as we need to ensure clearance through Customs and that all associated fees are paid otherwise you would receive an unwelcome additional bill from Customs to clear your goods! Once we clear the items they come to us, where we inspect the order items and then send out to you
Remember however that delays, lead times and unforeseen issues (order shortages, discontinued options and so on) can all slow the process down. We urge you to read our Terms and Conditions carefully as these help to cover almost all possible issues that may occur with the order process. By doing so it will help reduce much of the doubt when it comes to importing parts.
Q. What happens to my 'stuff' if I Log In?
A. We transfer it over for you! All that hard work asking questions, saving items to your watchlist, saving your chassis details - it's all transferred over to your account automatically! When you log in, we simply transfer your current saved items and add them to your logged-in items. Note: As said the saved items are merged with your logged-in items (your annonymous profile's saved cart items are added to your logged-in profile's saved cart for example) but if you log out the items are not transferred back - they are forever transferred over (unless you choose to delete the items once logged in).
Q. How do I get a discount on goods?
A. Discounts depend on how much you buy, or what brand you buy. For example, buying 5 Buddyclub Coilover kits for your Toyota Car Club can attract a discount - buying a cam shaft from Toda, a header from Spoon and a strut bar from Tanabe may not attract discounts. If you are in doubt you can always contact us to discuss your order.
Q. I can't pay by credit card on-line - help!?
A. Just email us your demands and we'll do all the running around for you. If you email links to each part you want we'll be able to issue you with an invoice and you can then pay via bank transfer, cash or cheque. Email us at sales@fortyone.co.nz. You can also proceed to checkout and either print or save your order or email that to us for processing.
Q. I can't find a bodykit from JIC Magic, or a Meter from Apexi. Where are they?
A. There are various parts that we cannot or avoid listing for various reasons. For example, we shy away from listing body-kits because the cost to ship them over makes it uneconomical and therefore low in demand. As official authorised dealers, we can still get the parts in for you regardless; all you have to do is ask. Also, brands may notify us of their wish to discontinue a certain part, yet they may still list it on their web site or catalogue. Often this is done for informational purposes, rather than retail.
Q. What's happening with my order? I was told the items landed in New Zealand, only to be told they are still in Japan?
A. We rely heavily on information given to us from the brands overseas. For the most part this information is timely and accurate - however some items may not be sent on time despite us being told so. We pass on the shipping update to you (i.e. left Japan, tracking XYZXYZ, ETA Monday) only to find on Monday that the particular item isn't in the box. We then have to update you and chase the item with the brand overseas. Unfortunately it does happen and we can only work our hardest to sort it out for you, as we cannot control shipping overseas!
Q. Are you guys there? I haven't got that quote / email yet!
A. We use signatures in our emails as well as links to our web site and specials which can cause filters on email services to either block, bounce or redirect the emails into JUNK or SPAM folders! Please be sure to check this, or better still add us to your address book so that emails comes straight in.
Q. How do the shipping prices work?
A. There's two parts to the shipping process - the International portion where items are sent from overseas to us in Wellington, and the National portion where the goods are sent out from Wellington to you. These two portions are split so you can see the individual costs more easily to make better shipping decisions. This is because if items are shipped direct to you from overseas, you will be liable to cover Customs fees, GST and Duty when they are intercepted at the border. These costs would be more than what you'd pay through us (these costs are already covered in our pricing) which is why the parcels come through us first.
Q. What is Auto-Buy?
A. Auto-Buy is a one-click checkout system! When you click Auto-Buy, the item is added to your cart and you are taken directly to the checkout where you fill in your details (Members who are logged in have their details filled in automatically, saving even more time!) and submit your order. Note - when Auto-Buy is clicked the item is added to your existing cart. If your cart is empty then only the Auto-Buy item you selected will be added and shown at checkout. If you want to save items, use the wishlist link instead.
Q. What is the Wishlist?
A. The Wishlist is like a bookmark system where you can save parts you like the look of, but might not want to purchase (yet).
Q. What is the shipping delay?
A. Shipping is entirely controlled by the brands overseas. We are not able to make them send parts to us - this is one of the few aspects we cannot control and, althought it would be helpful, we do not automatically receive shipping updates, notifications of delays or tracking numbers. Once a box is shipped it nearly always transits through Auckland International Airport. Because of the way post system works it is very rare for international parcels to arrive on a Saturday, Sunday or Monday. The reason for this is simple - if a box arrives on a weekend day (or a Friday for some services - SAL, Japan Post, USPS Non Priority) it is not 'handled' until Monday. This is simply because like most businesses the postal services stop over the weekend, and boxes are dealt with next on a Monday. It is then shipped overnight to us on Monday for a Tuesday delivery and we then update you. Therefore, Tuesday to Saturday morning are the most likely times when boxes arrive - Saturday afternoon to Tuesday morning are when boxes are least likely to arrive.
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